cd44 Privacy Policy
At cd44, protecting your personal information is our top priority. This policy explains what information we collect, how it is used, and what your rights are.
cd44's Data Protection Policy
cd44 is a trusted online gaming platform committed to providing a safe and transparent environment for users in Bangladesh. This privacy policy has been drawn up in line with the values described on our About Us page. Properly protecting users' personal information is an integral part of how we operate.
01 Definitions and Scope of Application
In this policy, "personal information" means any information by which a specific individual can be identified, directly or indirectly. "Processing" means any activity involving the collection, storage, use, transfer, or deletion of information.
This policy applies to cd44's website, mobile application, and all associated digital services. cd44's services are available only to individuals aged 21 or older. We take the utmost care to avoid collecting information from minors and to prevent them from registering accounts.
02 What Information Is Collected
2.1 Information You Provide Directly
During account registration, verification, and transactions, you provide the following information directly:
- Full name and date of birth
- Email address and mobile number
- Payment method details — bKash, Nagad, Rocket, Upay, or bank account information
- A copy of your national identity card or passport for identity verification
- The content of your communications with our support team
2.2 Automatically Collected Information
When you use the cd44 platform, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Session duration and navigation patterns
- Data collected through cookies and similar tracking technologies
- Gaming activity logs — bets placed, winnings, games played, and so on
2.3 Information Collected from Third Parties
We may receive supplementary information about you from identity verification services, payment processors, and anti-fraud organisations. This collection of information is solely for the purpose of providing a safe and legitimate service.
03 Purposes for Using Information
cd44 uses your information for the following purposes:
- Account Management: To handle registration, login, and account security.
- Identity Verification: To confirm that users are aged 21+ and to verify identity.
- Financial Transactions: To process deposits and withdrawals and to prevent fraud.
- Customer Support: To resolve issues in Bangla and English via 24/7 live chat and email.
- Responsible Gaming: To identify unusual gaming behaviour and take protective measures.
- Technical Improvement: To improve platform performance and user experience.
- Legal Obligations: To comply with applicable laws and regulations.
04 Data Storage and Security Measures
4.1 Technical Security
cd44 uses industry-standard security technology to protect user information. Our servers and data transmissions are secured by SSL (Secure Socket Layer) encryption. Sensitive information — particularly payment details — is stored in encrypted form and can only be accessed by authorised staff for specific purposes.
4.2 Data Retention Period
We retain your information for as long as your account is active and for any further period required by law. Transaction records are kept for a defined period in accordance with applicable law. Financial information is generally retained for a minimum of five years after an account is closed.
4.3 Security Incidents
In the event of a data breach, we will notify affected users as quickly as possible and take the necessary corrective action. We ask that any suspicious activity be reported to our support team immediately.
05 Cookie Policy
cd44 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored in your browser that help personalise your experience.
We use the following types of cookies:
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: To remember your preferences such as language selection and layout.
- Analytics Cookies: To understand how the platform is used — data is collected anonymously.
You can manage cookies from your browser settings, though disabling certain cookies may limit some features of the platform.
06 Sharing Information with Third Parties
cd44 never sells users' personal information to third parties for commercial purposes. However, limited information may be shared with the following parties as necessary to provide the service:
- Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
- Identity Verification Services: Authorised third parties for account verification.
- Technology Providers: Organisations that assist in operating and maintaining the platform.
- Law Enforcement Agencies: In accordance with lawful orders from competent courts or authorities.
Third-party service providers are contractually bound to maintain the confidentiality of information and may not use it for any independent purpose of their own.
07 International Data Transfers
Some servers used to provide cd44's services may be located outside Bangladesh. In such cases, your information may be transferred internationally. Adequate safeguards are always ensured for such transfers, and international data protection standards are followed.
08 User Rights
As a user of cd44, you have the following rights over your own information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances — though this request may not apply where legal obligations or ongoing investigations are involved.
- Right to Restrict Processing: The right to request that processing of your information be suspended in certain circumstances.
- Right to Data Portability: The right to receive a copy of your information in a structured, machine-readable format.
- Right to Object: The right to object to your information being used for direct marketing purposes.
To exercise these rights, contact us via 24/7 live chat or email. Upon receiving your request, we will endeavour to respond within a reasonable time.
09 Responsible Gaming and Data Protection
cd44 believes that data protection plays a key role in creating a safe gaming environment. As part of our Responsible Gaming policy, we monitor users' gaming activity. The purpose of this monitoring is to identify problematic gaming patterns and offer timely support — not to share this information with any third party.
When you contact our support team to request self-exclusion, bet limit settings, or a break, the relevant information will be used solely for your protection.
10 Protection of Minors' Information
cd44's services are exclusively for individuals aged 21 or older. We do not knowingly collect any personal information from minors. If a person opens an account by declaring a false age and this comes to our attention, that account will be closed immediately and all associated information will be deleted.
11 Policy Changes and Updates
cd44 reserves the right to amend this privacy policy as needed. If any significant changes are made, we will notify users by email or through a notice on the platform. Continuing to use the service after changes have been made will be taken to mean that the new policy has been accepted.
The date of any policy change will always be shown at the top of this page under "Last Updated". We recommend checking this page regularly.
12 Relationship Between the Policy and Terms
This privacy policy is part of cd44's overall service framework. The detailed terms of service use are set out in our Terms and Conditions. If any conflict arises between the privacy policy and the terms of service, this privacy policy will take precedence on matters of data protection.
13 Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
We review all complaints with due care and work to resolve them promptly. You may also visit our FAQ page for answers to common questions.